Returns & Exchanges
At Minus One, we strive for perfection in every stitch, but if your purchase isn't quite right, we offer a seamless 30-day return and exchange window. All items must be returned in their original, unworn condition with tags attached to be eligible for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging and secure the box, ensuring the garment tags remain intact and the product is protected.
Ship It Back
Print the prepaid shipping label provided via the portal and drop off your package at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing